At N°1 Essentials, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

 

Eligibility for Returns

  • Returns are accepted within 14 days of delivery.
  • Items must be unused, unwashed, unworn, and in their original condition.
  • All original tags, labels, and packaging must be intact.
  • Products showing signs of use, damage, or alteration are not eligible for return.

 

Exchanges

  • Exchanges are available for eligible items, subject to stock availability.
  • If your preferred size or color is unavailable, a refund or store credit may be offered.

 

Non-Returnable Items

  • Innerwear, accessories, and items marked as Final Sale are not eligible for returns or exchanges.
  • Gift cards are non-refundable.

 

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer support within 48 hours of delivery with clear photos of the item and packaging.

 

Refunds

  • Once your returned item is received and inspected, you’ll be notified of the approval status.
  • Approved refunds will be processed to the original payment method within 5–7 business days.
  • Processing times may vary depending on your payment provider.

 

Return Shipping

  • Return shipping charges may apply unless the return is due to a damaged, defective, or incorrect item.
  • Please ensure products are securely packed to prevent damage during transit.

 

Need Assistance?

For any questions regarding returns or exchanges, please contact our customer support team via Email or WhatsApp during business hours. We’re always happy to assist you.